Frequently Asked Questions

Our organic shop

What does organic mean?


In a nutshell, organic farming means it’s food as it should be, food you can trust, food that doesn’t cost the earth, and food where the animals come first. It’s a conscientious way of tending to the land, which works with nature and not against it. Organic farming will always mean:

  • Fewer pesticides
  • No artificial colours or preservatives
  • Always free range
  • No routine use of antibiotics
  • No GM ingredients




Is everything organic?


Yes, everything that we currently sell in our store is organic. We source our products from certified organic suppliers only.




How do you know it’s organic?


There are strict controls and checks in place to ensure the food in our shop is organic. We are certified by The Soil Association, which is the main certifying body in the UK and you’ll see the logo on lots of our products. There are eight others (known as Organic Control Bodies), approved by the Department for Environment, Food and Rural Affairs (DEFRA). Organic products from abroad will be certified by the relevant body in that country, shown by the organic control code on the label. For organic items grown or produced in the EU, there will also the EU ‘leaf’ logo on the label. We hold copies of the organic certificates for all of our suppliers. Each certifying body will carry out a regular audit (usually annually) of the suppliers under their control and we also make visits to them ourselves. Produce is tested by the accreditation bodies to ensure it's organic and we will also do random spot checks for pesticides.




Is everything British and/or locally sourced?


Due to the quantity and variety of produce we need, unfortunately it isn't possible to rely solely on British or local suppliers. Seasonal availability means that at certain times of the year we'd struggle to have enough fresh fruit & veg to go around! If we have to get it from abroad, we prefer to go for shipping it in over water rather than airfreight, and we’ll always mention where the food has come from on our product pages.





Our packaging

What do I do with the packaging?


Your driver will collect the packaging while making your next delivery, so please leave out your folded down boxes. However, we can't take back the glass or plastic bottles, so please rinse them and put them in your home reuse or recycling.




Is all your packaging re-usable and recyclable?


Most of our packaging can be recycled or re-used but it depends on what your local authority will allow. You can find out more by contacting your council or by putting your postcode in the Recyclenow website. Please put rinsed glass and plastic bottles in your home recycling.




Are you going plastic free?


Abel & Cole have always tried to minimise the amount of packaging we use. That’s why we deliver your food in cardboard boxes which we pick up and re-use. We only use packaging when absolutely necessary, to protect the fruit & veg while on its way to you or to keep it fresh. We’re fully aware of the environmental impact that plastics have, and this is why we are actively looking for alternatives. We have already reduced the amount of plastics we use and are working hard to reduce this further.





Your deliver

Do you deliver to me?


If your live in the Glasgow area it is most likely that we deliver to your area. You can fill up the registration form and choose your food box subscription and we will start delivering to you from next week. Even if you are not living the areas we deliver currently, you can still register as a future customer and we will start delivering to you when we start operations in your area.




Can I choose my delivery day and time?


We will only be delivering in your area on a set day each week. Your delivery day and time depends on where you live. Our routes are planned to minimise carbon emissions and food miles. This also means we can’t offer delivery time slots. Our drivers set off as early as 4am (our drivers won’t knock before 8.30am unless specifically told to do so) and the last deliveries are usually finished by mid to late afternoon. This ensures we have fewer vans on the road and can keep the delivery charge low.




Will my delivery come at the same time each week?


They tend to come at a similar time, but this can be subject to change. We order our rounds each week depending on what deliveries we have in your area. This means we make more deliveries with fewer vans, which is great for the environment




Do I have to be home to receive my delivery?


No, you don’t. We want our service to be as convenient as can be for you. We take delivery instructions so your driver can leave your order in a safe place.




Where can you leave my delivery if I’m not in?


We can leave it anywhere you think is safe, which could be as simple as leaving it by your front door. Some other examples are: tucked out of sight behind a wall, flower pot or bush, inside a recycling bin (just make sure it’s not your collection day!), inside or behind a storage area (such as a utility cupboard or bike shed), inside an outbuilding like a shed, greenhouse, playhouse or garage. We can also offer you a secure keyholding service for keys to a communal entrance, porch, garage, shed, side gate, etc., which is also ideal for blocks of flats, for which we could also take door codes. Please call us on 07454 79 5034 to find out more.




What if my delivery gets stolen?


If your delivery is stolen, give us a ring on 07454795034 and we will refund you and work out a better place to leave your order in future.





My order

How do I change my order?


You can change your order, or how often you receive it, as many times as you like up until your order deadline. To amend your order, log in to your account and go to ‘My Next Delivery’.




Is there an order deadline?


Yes. It’s two days before your delivery day, so you’ve plenty of time to shop between deliveries. If you are making your order online, you have up until midnight on your deadline day to add items or make any changes. If you prefer to make your order over the phone, webchat or email, you will need to contact us during our office hours.
If you need help staying on track with your deadlines, visit the My Account’ page where you can set up text message or email deadline reminders.




How do I know my order has been confirmed?


All future orders will show up under ‘My Next Delivery’ or by clicking on the van icon. You’ll also receive an order confirmation email, after you've logged out or left the Abel & Cole website. Please note, you can still make changes to a confirmed order up until your deadline (two days before your delivery day).




Can I order food at my office address?


Yes, indeed! You just need to arrange with the office manager if it's okay the organic food box at the reception.





My box

Do I have to have the same box every week?


Definitely not. We want you to be free to explore. We have a variety of fruit & veg Boxes to choose from, so there’s something for everyone. We are starting out as a organic box subscription compan but in future we will be adding a range of individual organic products. However, to make the most of the range of seasonal produce on offer, we recommend enjoying a weekly box. We work with our farmers every week to pack our boxes full of our best organic produce, so that you can experience all that the seasons bring to the table.




How can I find out what’s in the box?


We’ll show you what's in all of our boxes for this week and next. That way you’ll have plenty of time to put together next week’s menu. Look out for your order deadline – no changes can be made after this point. You can compare the different weekly boxes here and see what suits you best at any given week.




Can I choose what comes in my fruit & veg box?


You can create a list of ‘dislikes’ for our mixed fruit and veg and our vegetable only boxes. This means you don’t have to receive something you don’t like. You can create a list of up to 3 fruits and 7 veggies to exclude from your box. However, you can’t currently choose what gets packed instead. Please note: our Summer Salad & Veg, Cook’s Ingredient and Fruit Bowl Favourites Boxes currently have set contents and we are unable to edit or personalise the contents per customer. This means that you may receive items which are on your ‘dislikes’ list as we aren't able to tailor the contents on those boxes. We had to make this change in response to the Coronavirus pandemic, as it allowed us to continue delivering as much organic fruit & veg to as many of our customers as possible. It has also meant we’ve been able to keep Team Veg safe as they pack your boxes. However, we’re still working hard behind the scenes to bring you even more flexibility soon so do watch this space. You can find out more about how we've adapted to COVID-19 here.




How will my delivery stay fresh?


Cooling facilities are provided as soon as the fresh food arrives in the distribution center. Our aim is not to store the products for weeks like supermarkets. We try to deliver your products as quickly as possible. From the distribution center we only deliver to the nearby Glasgow neibourhoods so that the journey time is kept to a minimum and fresh food is deilvered at the door step of the customer.




What if I’m going on holiday?


If you need to skip a delivery due to a planned holiday or any other reason simple drop us an email at subscribers@sattvik.co.uk and let us know which deliveries you want to skip.





Top 5 questions

Can I choose my delivery day and time?


We will only be delivering in your area on a set day each week. Your delivery day and time depends on where you live. Our routes are planned to minimise carbon emissions and food miles. This also means we can’t offer delivery time slots. Our drivers set off as early as 4am (our drivers won’t knock before 8.30am unless specifically told to do so) and the last deliveries are usually finished by mid to late afternoon. This ensures we have fewer vans on the road and can keep the delivery charge low.




Do I have to be home to receive my delivery?


No, you don’t. We want our service to be as convenient as can be for you. We take delivery instructions so your driver can leave your order wherever you want it.




Can I choose what comes in my fruit & veg box?


You can create a list of ‘dislikes’ for our mixed fruit and veg and our vegetable only boxes. This means you don’t have to receive something you don’t like. You can create a list of up to 3 fruits and 7 veggies to exclude from your box. However, you can’t currently choose what gets packed instead. Please note: our Summer Salad & Veg, Cook’s Ingredient and Fruit Bowl Favourites Boxes currently have set contents and we are unable to edit or personalise the contents per customer. This means that you may receive items which are on your ‘dislikes’ list as we aren't able to tailor the contents on those boxes. We had to make this change in response to the Coronavirus pandemic, as it allowed us to continue delivering as much organic fruit & veg to as many of our customers as possible. It has also meant we’ve been able to keep Team Veg safe as they pack your boxes. However, we’re still working hard behind the scenes to bring you even more flexibility soon so do watch this space. You can find out more about how we've adapted to COVID-19




Am I tied into a contract? What if I'm going on holiday?


There are no strings attached whatsoever. You can stop your orders or cancel your account at any time, you can do it online with just a few clicks Here’s how




Is there a minimum order value and delivery charge?


There is a minimum order value of £12.00. No matter how much you order, our delivery charge stays the same: £1.50. Time to stock up.





Your account

How do I update my personal details (address, delivery instructions, telephone number, credit card, etc.)?


Log in to your account and go to the ‘Personal Details’ section of ‘My Account’.Here you can amend your address, delivery instructions, contact details, password, and card details.




Can I create a list of my favourite items?


You can mark your favourite items by clicking the heart icon, which is located on or near the photo of the product. You’ll find these in ‘My Favourites & Previous Orders’ when you log in to your account. From there you can add to your basket individually or select a previous delivery date and add the whole lot. To remove anything from your favourites, click on the heart again.




How do I stop unwanted contact?


We're passionate about what we do and want to tell you all about it. However, we wouldn’t want to overwhelm you, either. You can amend your contact preferences through the My Account’ page. Alternatively, please call us on 07454795034 and we will stop any or all contact.




How do I close my account?


If you have had any problems with your deliveries, please do get in touch with us as soon as possible and we'll do everything we can to help. If you want to close your account, you can do so from the ‘Personal Details’ section of My Account’.